:root {
  --laranja: #F4700F;
  --laranja-claro: #FFF1E6;
  --ciano: #00B4D8;
  --ciano-claro: #E3F7FB;
  --grafite: #1A1F26;
  --grafite-2: #252B34;
  --fundo: #F4F5F7;
  --branco: #FFFFFF;
  --texto: #1A1F26;
  --texto-2: #5B6470;
  --borda: #E3E6EA;
  --perigo: #D93B3B;
  --perigo-claro: #FDECEC;
  --ok: #1E9E6A;
  --raio: 10px;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color: var(--texto);
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; background: var(--fundo); }
button, input, textarea, select { font: inherit; color: inherit; }
[hidden] { display: none !important; }

.btn { border: 0; border-radius: var(--raio); padding: 10px 16px; cursor: pointer; font-weight: 600; }
.btn-primario { background: var(--laranja); color: #fff; }
.btn-primario:hover { filter: brightness(1.05); }
.btn-secundario { background: var(--branco); border: 1px solid var(--borda); }
.btn-perigo { background: var(--perigo-claro); color: var(--perigo); }
.link { background: none; border: 0; color: inherit; text-decoration: underline; cursor: pointer; padding: 0; }
.erro { color: var(--perigo); min-height: 1.2em; margin: 0; font-size: 14px; }
.sub { color: var(--texto-2); font-size: 14px; }

.marca { display: flex; align-items: center; gap: 8px; font-weight: 800; letter-spacing: .3px; }
.marca-ponto { width: 12px; height: 12px; border-radius: 50%; background: var(--laranja); box-shadow: 6px 0 0 var(--ciano); margin-right: 6px; }

/* Login */
.login { min-height: 100%; display: grid; place-items: center; background: var(--grafite); padding: 16px; }
.login-card { background: var(--branco); padding: 28px; border-radius: 14px; width: min(360px, 100%); display: grid; gap: 10px; }
.login-card h1 { font-size: 20px; margin: 4px 0 8px; }
.login-card input { padding: 10px 12px; border: 1px solid var(--borda); border-radius: var(--raio); }

/* Estrutura */
.app { display: flex; height: 100%; }
.lateral { width: 210px; background: var(--grafite); color: #fff; display: flex; flex-direction: column; padding: 18px 10px; gap: 4px; flex-shrink: 0; }
.lateral .marca { padding: 0 10px 18px; font-size: 18px; }
.nav-item { display: flex; align-items: center; gap: 10px; background: none; border: 0; color: #C9CED6; padding: 10px; border-radius: 8px; cursor: pointer; text-align: left; }
.nav-item:hover { background: var(--grafite-2); color: #fff; }
.nav-item.ativo { background: var(--grafite-2); color: #fff; box-shadow: inset 3px 0 0 var(--laranja); }
.nav-ico { width: 20px; text-align: center; }
.badge { margin-left: auto; background: var(--laranja); color: #fff; border-radius: 999px; font-size: 12px; padding: 1px 7px; font-weight: 700; }
.lateral-rodape { margin-top: auto; display: grid; gap: 10px; padding: 10px; font-size: 13px; color: #C9CED6; }
.status-pill { padding: 6px 10px; border-radius: 999px; background: var(--grafite-2); font-size: 12px; }
.status-pill.ok { color: #7EE2B8; }
.status-pill.alerta { color: #FFC08A; }

.conteudo { flex: 1; min-width: 0; height: 100%; overflow: hidden; }
.view { height: 100%; }
.pagina { overflow-y: auto; padding: 24px; max-width: 900px; }
.pagina h2 { margin: 0 0 4px; }
.cartao { background: var(--branco); border: 1px solid var(--borda); border-radius: 14px; padding: 20px; margin-top: 16px; }

/* Conversas */
.conversas { display: flex; }
.lista { width: 340px; border-right: 1px solid var(--borda); background: var(--branco); display: flex; flex-direction: column; flex-shrink: 0; }
.lista-topo { padding: 12px; border-bottom: 1px solid var(--borda); display: grid; gap: 10px; }
.lista-topo input { padding: 9px 12px; border: 1px solid var(--borda); border-radius: var(--raio); background: var(--fundo); }
.filtros { display: flex; gap: 6px; flex-wrap: wrap; }
.chip { border: 1px solid var(--borda); background: var(--branco); border-radius: 999px; padding: 4px 10px; font-size: 13px; cursor: pointer; }
.chip.ativo { background: var(--grafite); color: #fff; border-color: var(--grafite); }
.contatos { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; }
.contato { padding: 12px 14px; border-bottom: 1px solid var(--borda); cursor: pointer; display: grid; grid-template-columns: 1fr auto; gap: 2px 8px; }
.contato:hover { background: var(--fundo); }
.contato.ativo { background: var(--laranja-claro); }
.contato-nome { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.contato-hora { font-size: 12px; color: var(--texto-2); }
.contato-ultima { font-size: 13px; color: var(--texto-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.contato-tags { display: flex; gap: 4px; justify-content: flex-end; }
.tag { font-size: 11px; padding: 1px 6px; border-radius: 6px; font-weight: 600; }
.tag-humano { background: var(--perigo-claro); color: var(--perigo); }
.tag-pausa { background: #EEF0F3; color: var(--texto-2); }
.tag-nl { background: var(--laranja); color: #fff; }
.vazio-lista { padding: 24px; color: var(--texto-2); text-align: center; font-size: 14px; }

.chat { flex: 1; min-width: 0; display: flex; flex-direction: column; background: #ECE9E4; }
.chat-vazio { margin: auto; color: var(--texto-2); }
.chat-topo { display: flex; align-items: center; gap: 12px; padding: 10px 16px; background: var(--branco); border-bottom: 1px solid var(--borda); }
.chat-quem { display: grid; min-width: 0; }
.chat-quem span { font-size: 13px; color: var(--texto-2); }
.voltar { display: none; background: none; border: 0; font-size: 20px; cursor: pointer; }
.alerta { background: var(--perigo-claro); color: var(--perigo); padding: 8px 16px; font-size: 14px; display: flex; gap: 12px; align-items: center; }
.mensagens { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 6px; }
.msg { max-width: min(560px, 80%); padding: 8px 11px 6px; border-radius: 10px; font-size: 14.5px; line-height: 1.4; white-space: pre-wrap; word-wrap: break-word; box-shadow: 0 1px 0 rgba(0,0,0,.06); }
.msg-entrada { align-self: flex-start; background: var(--branco); border-top-left-radius: 2px; }
.msg-saida { align-self: flex-end; border-top-right-radius: 2px; }
.msg-ia { background: var(--ciano-claro); }
.msg-humano { background: var(--laranja-claro); }
.msg-meta { display: block; font-size: 11px; color: var(--texto-2); margin-top: 3px; text-align: right; }
.msg-dia { align-self: center; font-size: 12px; background: rgba(255,255,255,.8); padding: 2px 10px; border-radius: 8px; color: var(--texto-2); margin: 6px 0; }
.envio { display: flex; gap: 8px; padding: 10px 12px; background: var(--branco); border-top: 1px solid var(--borda); }
.envio textarea { flex: 1; resize: none; border: 1px solid var(--borda); border-radius: var(--raio); padding: 10px 12px; max-height: 140px; }

/* Interruptor */
.interruptor { margin-left: auto; display: flex; align-items: center; gap: 8px; cursor: pointer; font-size: 14px; font-weight: 600; user-select: none; }
.interruptor input { position: absolute; opacity: 0; pointer-events: none; }
.trilho { width: 40px; height: 22px; border-radius: 999px; background: #C9CED6; position: relative; transition: background .2s; }
.bolinha { position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff; transition: transform .2s; }
.interruptor input:checked + .trilho { background: var(--ciano); }
.interruptor input:checked + .trilho .bolinha { transform: translateX(18px); }
.interruptor input:focus-visible + .trilho { outline: 2px solid var(--laranja); outline-offset: 2px; }

/* Leads */
.leads { display: grid; gap: 10px; margin-top: 16px; }
.lead { background: var(--branco); border: 1px solid var(--borda); border-radius: 12px; padding: 14px 16px; display: grid; grid-template-columns: 1fr auto; gap: 6px 16px; }
.lead h3 { margin: 0; font-size: 16px; }
.lead dl { margin: 0; display: grid; grid-template-columns: auto 1fr; gap: 2px 10px; font-size: 14px; grid-column: 1 / -1; }
.lead dt { color: var(--texto-2); }
.lead dd { margin: 0; }
.lead select { padding: 6px 8px; border-radius: 8px; border: 1px solid var(--borda); background: var(--fundo); }
.lead-acoes { display: flex; gap: 8px; align-items: start; }

/* Conexão */
.conexao { text-align: center; }
.conexao img { width: 280px; max-width: 100%; border: 8px solid #fff; box-shadow: 0 0 0 1px var(--borda); border-radius: 8px; }
.conexao ol { text-align: left; display: inline-block; color: var(--texto-2); font-size: 14px; }
.grande { font-size: 18px; font-weight: 700; }

/* Ajustes */
.config { display: grid; gap: 4px; padding: 8px 20px; }
.linha-config { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 12px 0; border-bottom: 1px solid var(--borda); cursor: pointer; }
.linha-config:last-of-type { border-bottom: 0; }
.titulo-config { margin: 18px 0 0; font-size: 15px; color: var(--texto-2); text-transform: uppercase; letter-spacing: .04em; }
.linha-config span { display: grid; gap: 2px; }
.linha-config small { color: var(--texto-2); }
.linha-config input[type=checkbox] { width: 20px; height: 20px; accent-color: var(--laranja); }
.linha-config input[type=number] { width: 80px; padding: 6px 8px; border: 1px solid var(--borda); border-radius: 8px; }

/* Celular */
@media (max-width: 760px) {
  .app { flex-direction: column-reverse; }
  .lateral { width: 100%; flex-direction: row; padding: 4px; justify-content: space-around; }
  .lateral .marca, .lateral-rodape { display: none; }
  .nav-item { flex-direction: column; gap: 2px; font-size: 11px; padding: 6px 8px; position: relative; }
  .nav-item.ativo { box-shadow: inset 0 -3px 0 var(--laranja); }
  .badge { position: absolute; top: 0; right: 0; margin: 0; }
  .conteudo { height: auto; flex: 1; }
  .lista { width: 100%; border-right: 0; }
  .conversas.abrindo .lista { display: none; }
  .conversas:not(.abrindo) .chat { display: none; }
  .voltar { display: block; }
  .pagina { padding: 16px; }
  .msg { max-width: 88%; }
}

/* ---------- Aprendizado ---------- */
.cartao h3 { margin: 0 0 4px; font-size: 16px; }
.cab-secao { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; flex-wrap: wrap; }
.cab-secao .sub { margin: 0; }
.sugestoes { display: grid; gap: 12px; margin-top: 14px; }
.sugestao { border: 1px solid var(--borda); border-radius: 12px; padding: 12px 14px; display: grid; gap: 6px; background: var(--fundo); }
.sugestao label { font-size: 13px; color: var(--texto-2); font-weight: 600; }
.sugestao textarea, .modal textarea, .editor textarea, .notas textarea {
  width: 100%; border: 1px solid var(--borda); border-radius: 8px; padding: 8px 10px; resize: vertical; background: var(--branco);
}
.sugestao-motivo { font-size: 13px; color: var(--texto-2); }
.sugestao-acoes { display: flex; gap: 8px; justify-content: flex-end; flex-wrap: wrap; }
.pendente-aviso { font-size: 12px; color: #9A4A00; background: var(--laranja-claro); padding: 4px 8px; border-radius: 6px; }
.aprendidos { list-style: none; margin: 10px 0 0; padding: 0; display: grid; gap: 8px; }
.aprendidos li { display: grid; grid-template-columns: 1fr auto; gap: 2px 12px; padding: 10px 0; border-bottom: 1px solid var(--borda); font-size: 14px; }
.aprendidos li:last-child { border-bottom: 0; }
.aprendidos .p { font-weight: 600; }
.aprendidos .r { color: var(--texto-2); grid-column: 1; }
.aprendidos button { grid-row: 1 / span 2; grid-column: 2; align-self: center; }
.editor summary { cursor: pointer; list-style-position: inside; }
.editor summary h3 { display: inline; }
.editor textarea { min-height: 420px; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 13px; line-height: 1.5; margin-top: 8px; }
.notas-acoes { display: flex; justify-content: flex-end; align-items: center; gap: 10px; margin-top: 8px; }

/* Notas do cliente */
.btn-notas { margin-left: auto; background: var(--fundo); border: 1px solid var(--borda); border-radius: 999px; padding: 5px 10px; font-size: 13px; cursor: pointer; white-space: nowrap; }
.btn-notas.tem-notas { border-color: var(--ciano); background: var(--ciano-claro); }
.chat-topo .btn-notas + .interruptor { margin-left: 0; }
.notas { background: var(--branco); border-bottom: 1px solid var(--borda); padding: 10px 16px; }
.notas label { font-size: 13px; font-weight: 600; display: block; margin-bottom: 6px; }
.notas small { color: var(--texto-2); font-weight: 400; }

/* Ensinar */
.msg-ensinar { background: none; border: 0; padding: 0; margin-left: 6px; font-size: 11px; color: var(--laranja); cursor: pointer; text-decoration: underline; }
.msg-sistema { align-self: center; background: #FFF6D9; color: #6B5100; font-size: 13px; max-width: 90%; text-align: center; }
.modal-fundo { position: fixed; inset: 0; background: rgba(26, 31, 38, .55); display: grid; place-items: center; padding: 16px; z-index: 10; }
.modal { background: var(--branco); border-radius: 14px; padding: 20px; width: min(560px, 100%); display: grid; gap: 8px; max-height: 100%; overflow-y: auto; }
.modal h3 { margin: 0; }
.modal label { font-size: 13px; font-weight: 600; }
.modal-acoes { display: flex; justify-content: flex-end; gap: 8px; margin-top: 6px; }

@media (max-width: 760px) {
  .btn-notas { padding: 5px 8px; }
  #lbl-ia { display: none; }
  .editor textarea { min-height: 300px; }
}

/* ---------- Agentes ---------- */
.sel-agente { border: 1px solid var(--borda); border-radius: 999px; padding: 5px 10px; font-size: 13px; background: var(--fundo); max-width: 190px; }
.chat-topo .sel-agente { margin-left: auto; }
.chat-topo .sel-agente + .btn-notas { margin-left: 0; }
.modal .sel-agente { border-radius: 8px; max-width: none; padding: 8px 10px; }
.agentes-view { display: flex; flex-direction: column; }
.agentes-abas { display: flex; gap: 4px; padding: 12px 16px 0; border-bottom: 1px solid var(--borda); background: var(--branco); }
.aba { background: none; border: 0; padding: 10px 14px; cursor: pointer; font-weight: 600; color: var(--texto-2); border-bottom: 3px solid transparent; }
.aba.ativo { color: var(--texto); border-bottom-color: var(--laranja); }
.agentes-editar { display: flex; flex: 1; min-height: 0; }
.agentes-lista { width: 260px; border-right: 1px solid var(--borda); background: var(--branco); padding: 12px; overflow-y: auto; display: grid; align-content: start; gap: 10px; flex-shrink: 0; }
.agentes-lista ul { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; }
.agente-item { padding: 10px 12px; border-radius: 10px; cursor: pointer; border: 1px solid transparent; }
.agente-item:hover { background: var(--fundo); }
.agente-item.ativo { background: var(--laranja-claro); border-color: #F9C79F; }
.agente-item strong { display: block; font-size: 14px; }
.agente-item span { font-size: 12px; color: var(--texto-2); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.agente-item.inativo strong::after { content: ' · desativado'; color: var(--texto-2); font-weight: 400; }
.agente-item.geral { border-style: dashed; border-color: var(--borda); }
.novo-agente { display: grid; gap: 8px; background: var(--fundo); border-radius: 10px; padding: 10px; }
.novo-agente label { display: grid; gap: 4px; font-size: 13px; font-weight: 600; }
.novo-agente input, .novo-agente textarea { border: 1px solid var(--borda); border-radius: 8px; padding: 7px 9px; font-weight: 400; }
.agente-editor { flex: 1; overflow-y: auto; padding: 20px 24px; min-width: 0; }
.agente-editor h2 { margin: 0; }
.campo { display: grid; gap: 4px; margin-top: 14px; }
.campo > span { font-size: 13px; font-weight: 600; }
.campo small { color: var(--texto-2); font-weight: 400; }
.campo input[type=text], .campo textarea { border: 1px solid var(--borda); border-radius: 8px; padding: 8px 10px; background: var(--branco); width: 100%; }
.campo textarea.codigo { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 13px; line-height: 1.5; min-height: 260px; resize: vertical; }
.linha-check { display: flex; align-items: center; gap: 8px; margin-top: 12px; font-size: 14px; }
.linha-check input { width: 18px; height: 18px; accent-color: var(--laranja); }
.barra-salvar { position: sticky; bottom: -20px; background: var(--fundo); padding: 12px 0; display: flex; justify-content: flex-end; align-items: center; gap: 10px; margin-top: 8px; }

/* Simulador */
.simulador { display: flex; flex-direction: column; flex: 1; min-height: 0; background: #ECE9E4; }
.sim-topo { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 12px 16px; background: var(--branco); border-bottom: 1px solid var(--borda); }
.sim-topo .sub { margin: 2px 0 0; }
.sim-info { align-self: center; font-size: 12px; color: var(--texto-2); background: rgba(255,255,255,.75); border-radius: 8px; padding: 4px 10px; max-width: 90%; text-align: center; }
.sim-acao { white-space: pre-line; align-self: center; font-size: 12px; background: #FFF6D9; color: #6B5100; border-radius: 8px; padding: 4px 10px; max-width: 90%; }

@media (max-width: 760px) {
  .agentes-editar { flex-direction: column; }
  .agentes-lista { width: 100%; border-right: 0; border-bottom: 1px solid var(--borda); max-height: 40vh; }
  .agente-editor { padding: 16px; }
  .chat-topo .sel-agente { max-width: 120px; }
}

/* ---------- Agenda ---------- */
.pagina-larga { max-width: 1000px; }
.agenda-lista { display: grid; gap: 10px; margin-top: 10px; }
.ag-item { border: 1px solid var(--borda); border-radius: 12px; padding: 12px 14px; display: grid; grid-template-columns: 1fr auto; gap: 4px 16px; background: var(--fundo); }
.ag-item.pre { border-color: #F9C79F; background: var(--laranja-claro); }
.ag-item strong { font-size: 15px; }
.ag-item .sub { margin: 0; }
.ag-acoes { grid-row: 1 / span 3; grid-column: 2; display: grid; gap: 6px; align-content: center; justify-items: end; }
.ag-acoes label { font-size: 12px; color: var(--texto-2); display: flex; gap: 4px; align-items: center; }
.agenda-semana { display: grid; gap: 10px; margin-top: 12px; }
.ag-dia h4 { margin: 0 0 4px; font-size: 14px; text-transform: capitalize; }
.ag-dia ul { margin: 0; padding-left: 18px; font-size: 14px; }
.ag-dia li { margin: 2px 0; }
.ag-dia .vazio { color: var(--texto-2); list-style: none; margin-left: -18px; }
.agenda-resumo { margin-top: 14px; background: #E7F6EC; border-radius: 12px; padding: 12px 14px; }
.agenda-resumo pre { white-space: pre-wrap; font-family: inherit; font-size: 14px; margin: 0; }
.grade-agenda { display: grid; grid-template-columns: 1.2fr 1fr; gap: 20px; }
.horarios { border: 1px solid var(--borda); border-radius: 10px; padding: 10px 12px; margin: 12px 0 0; }
.horarios legend { font-size: 13px; font-weight: 600; padding: 0 4px; }
.horarios legend small { color: var(--texto-2); font-weight: 400; }
.linha-horario { display: grid; grid-template-columns: 70px 1fr; align-items: center; gap: 8px; margin: 6px 0; font-size: 14px; text-transform: capitalize; }
.linha-horario input { border: 1px solid var(--borda); border-radius: 8px; padding: 6px 8px; }
.linha-horario input.invalido { border-color: var(--perigo); background: var(--perigo-claro); }
.campos-agenda .campo input[type=number] { width: 110px; }
.campos-agenda .campo input, #form-agenda input[type=text] { border: 1px solid var(--borda); border-radius: 8px; padding: 7px 9px; }
#form-agenda input[type=time], #form-agenda select { border: 1px solid var(--borda); border-radius: 8px; padding: 4px 6px; }
#form-agenda .linha-check { flex-wrap: wrap; }
input.mini { width: 64px !important; padding: 3px 6px !important; }
.mt { margin-top: 20px !important; }
.conexao-ok { color: var(--ok); }
.conexao-erro { color: var(--perigo); }
@media (max-width: 760px) {
  .grade-agenda { grid-template-columns: 1fr; }
  .ag-item { grid-template-columns: 1fr; }
  .ag-acoes { grid-row: auto; grid-column: 1; justify-items: start; grid-auto-flow: column; }
}